{"id":5523,"date":"2023-03-08T15:18:02","date_gmt":"2023-03-08T08:18:02","guid":{"rendered":"https:\/\/cleverads.com.ph\/blog\/?p=5523"},"modified":"2023-09-29T16:18:47","modified_gmt":"2023-09-29T09:18:47","slug":"7ps-in-hotel-marketing","status":"publish","type":"post","link":"https:\/\/cleverads.com.ph\/blog\/7ps-in-hotel-marketing\/","title":{"rendered":"The 7Ps in Hotel Marketing and things to keep in mind"},"content":{"rendered":"<p><em>In the hotel industry, Marketing is considered a tool to help attract and entice customers to be interested in and use the business&#8217;s services among the various options on the market. If a hotel does not consider making its brand more relevant to the market, this will hinder its profit growth, sales, and room productivity. Now, let&#8217;s dig deeper into the 7Ps in Hotel Marketing!<\/em><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">1. What is the 7P in Hotel Marketing?<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">The marketing mix is \u200b\u200bconsidered one of the most popular strategic marketing tools, with the original model including four (4) main elements: Product, Price, Distribution, and Communication.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The traditional 4P model was born when businesses had more opportunities to sell tangible products than services. The 4P focuses mainly on the product marketing aspect when the role of customer service in brand development still needs to be discovered by many people.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Over time, Booms and Pitner added three (3) service extensions to the model containing people, processes, and Physical Environment. From there, the 7P model helps businesses consider and identify the main issues affecting the marketing activities of their products and services.\u00a0<\/span><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">2. Things to pay attention to about the 7Ps in Hotel Marketing<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">Determine the equitable 7P model in hotel marketing as the main factor affecting the victory of the business. A marketing mix model is used to show the factors affecting the companies&#8217; marketing activities, thereby helping to determine the right strategy for the target customer segment group.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">These models are often researched and created by Marketing Managers\/Sales Managers or Sales Managers. Hotels should provide the right facilities\/services and define the right communication strategy (both online and in-person) and the fundamental pricing strategy.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The main tip for businesses in the hospitality industry is to find the right communication channel (be it display advertising, email marketing, Pay-Per-Click Advertising (PPC), or online public relations (online PR), ..) by spreading the message to its target customers.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">In addition, if the hotel already owns a website, search engine optimization on Google is essential for the business. Companies need to invest in this tool before paying attention to the 7Ps in hotel marketing to increase their search rankings as high as possible.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5534 size-full\" src=\"https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing.png\" alt=\"7Ps in Hotel Marketing\" width=\"1200\" height=\"680\" srcset=\"https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing.png 1200w, https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing-300x170.png 300w, https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing-1024x580.png 1024w, https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing-768x435.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">3. 7Ps tools in Hotel Marketing<\/span><\/strong><\/h2>\n<h3><strong><span data-preserver-spaces=\"true\">3.1. Product\u00a0<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Products here are goods and services a business provides customers to satisfy their needs. Product is always the first consideration because, without a product, the hotel marketing team will have nothing to offer potential customers.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">To be able to sell products, <a href=\"https:\/\/cleverads.com.ph\/blog\/instructions-for-businesses-to-use-instagram-properly\/\" target=\"_blank\" rel=\"noopener\">businesses<\/a> should provide all necessary information about their products and services to customers. In addition, that product also needs to match and satisfy customer needs.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Outstanding products in the hotel industry can be mentioned as:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Living room<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Food and drinks<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Banquet<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conference<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Recreational facilities<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Health and wellness gadgets<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Executive Lounge<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Express check-in and check-out service<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Shopping mall<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Parking, etc.<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">The hotels will serve different market segments, and each segment has different needs and standards.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">For example, a tourist on vacation with his family will look for entertainment and healthcare facilities. At the same time, business customers are interested in conveniences such as an Internet connection in the house. Is the room stable or the video connection facility for the conference?<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">These analyses performed by marketing and sales departments will help managers pinpoint special requirements and work with management to focus on developing or improving service features of the hotel accordingly.\u00a0<\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">3.2. Price\u00a0<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">The portion of the money the supplier sets for the product is called the price. For small businesses that have little experience in the business field, it is necessary to have in-depth analysis and be very careful in setting product prices. If you set a minimum price, you may not get the sales you want.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">There are different ways of pricing, such as cost-plus, value-based pricing, or a combination of methods.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Determining the right pricing strategy is one of the principal aspects of the marketing mix. If hotel products, such as rooms, food and beverage menus, etc., do not have a suitable competitive price, it may lead to potential customers refusing to use the hotel&#8217;s services.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">However, it is also possible to determine prices for services over time as follows:<\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">Peak season<\/span><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">It is the time when the demand for rooms and services is highest hotels can charge the highest rates at this time. However, all hotels have no fixed peak time because each hotel serves a different customer need.<\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">Low season<\/span><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">It is the time when the demand for renting rooms is at the lowest level of the year hotels often offer service packages with the most preferential prices\u2014for example, combo three days, two nights, and combo breakfast.<\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">Intermediate season<\/span><\/strong><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">It is the transition period between the high season and the low season. This time is considered the best time to increase revenue because the number of rooms is sufficient, and the price can be set from medium to high. In addition, sales and marketing activities were also promoted during this time.\u00a0<\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">3.3. Distribution factor<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Businesses need to promote the accessibility of products to consumers. In the hotel industry, usually, the product does not find the customer, but the customer will find the product himself.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The main factor in that Distribution is the hotel&#8217;s geographical location, which can be in the city, out in the suburbs, in a resort, or even on a high hill. Or it could be a chain of hotels spread across many different locations.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The distribution methods that hotels often use are divided into two categories: direct Distribution and indirect Distribution may be mentioned as:<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Direct:\u00a0<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Hotel sales team<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Personal phone calls<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Online PPC (Pay-per-click) or Banner advertising (Google ads, Facebook ads, &#8230;)<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Advertising in print media\u00a0<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Other media<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">The reservation system on the hotel website<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Global distribution system<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">Indirect:<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Travel agent<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Independent travel agency<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Event planner<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Online travel agencies (Booking.com, Traveloka, Agoda)<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Online travel portal (Trip Advisor)<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Independent hotel representative<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">3.4. Communication filter<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">The Communication element in the Marketing Mix tool includes advertising and supporting events to promote customer interest and access to products and services. Many strategies have been implemented to promote the product in the market.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Businesses should map out the most effective method of sales promotion and communication for the hotel. In particular, promoting is one of the ways hotels communicate with their target customers.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Here are some promotions and communication channels commonly used by hotels:<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Brochure<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">television advisement<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Hotel website<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Twitter channel<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Facebook Page<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Google<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Exclusive hotel pens &amp; pencils<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Scratch pad with hotel logo<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Billboards<\/span><\/li>\n<\/ul>\n<h3><strong><span data-preserver-spaces=\"true\">3.5. Process\u00a0<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">The process in the 7Ps of hotel marketing requires the participation of customers and service providers, considering a combined buying contact process. From the first step of contacting the provider, the most important step is using the service that requires the participation and interaction of both parties.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Not only stopping here, but the process will continue to be maintained until after-sale activities and after-purchase customer care. This helps businesses create relationships with customers in the long run and will significantly facilitate the hotel.<\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">3.6. People<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">People are element factors that determine the success of the service delivery process. Service is distinguished by inseparability, and service cannot be separated from the people and equipment providing services.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">For example, a hotel is famous for the quality of its delicious food and the service attitude of its dedicated and professional staff. The same is true of banks and supermarkets everywhere. Therefore, the issue of training staff about the service delivery process as well as the knowledge and skills, is essential and a top priority for many hotels today.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">In addition, people are also an essential factor for the 7Ps in hotel marketing because services tend to be produced and consumed simultaneously based on non-storage characteristics. Therefore, the attitudes and behaviors of those directly providing the service greatly influence the overall customer experience.<\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">3.7 Physical evidence<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Before a service can be experienced, it needs to be delivered to the customer differently. Therefore, choosing to use a service will easily cause unnecessary risks because the product the customer is buying is invisible. Therefore, to reduce this uncertainty, factors such as the physical environment are most utilized by hotels.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">To reduce uncertainty, hotels can decorate clean, tidy, elegantly decorated facilities that make guests feel loved and satisfied. It will help them spread the word about the experience they have just had and create a good effect on the business.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5535 size-full\" src=\"https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing-1.jpg\" alt=\"7Ps in Hotel Marketing\" width=\"800\" height=\"333\" srcset=\"https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing-1.jpg 800w, https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing-1-300x125.jpg 300w, https:\/\/cleverads.com.ph\/blog\/wp-content\/uploads\/2023\/03\/hotel-marketing-1-768x320.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2><strong><span data-preserver-spaces=\"true\">4. Conclusion<\/span><\/strong><\/h2>\n<p><span data-preserver-spaces=\"true\">The most important thing is that all the parts of the 7Ps in Hotel Marketing must work together smoothly according to the consistency between the communication message and the means used. Ensuring consistency between communication tools and ideas is one of the main factors determining the victory of the hotel.<\/span><\/p>\n<h2 style=\"text-align: center;\"><em>If you need an optimal solution for Marketing, don&#8217;t hesitate to contact us \u2013 <a href=\"https:\/\/register.cleverads.com.ph\/ph-contact\" target=\"_blank\" rel=\"noopener\">CleverAds<\/a> for the fastest support!<\/em><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>In the hotel industry, Marketing is considered a tool to help attract and entice customers<\/p>\n","protected":false},"author":4,"featured_media":5531,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-5523","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/posts\/5523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/comments?post=5523"}],"version-history":[{"count":3,"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/posts\/5523\/revisions"}],"predecessor-version":[{"id":6962,"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/posts\/5523\/revisions\/6962"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/media\/5531"}],"wp:attachment":[{"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/media?parent=5523"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/categories?post=5523"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cleverads.com.ph\/blog\/wp-json\/wp\/v2\/tags?post=5523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}